dc.contributor.advisor | Mamani Vilca, Ecler | |
dc.contributor.author | Angelino Chancco, Evelin | |
dc.contributor.author | Mamani Vilca, Ecler | |
dc.date.accessioned | 2021-05-24T00:55:11Z | |
dc.date.available | 2021-05-24T00:55:11Z | |
dc.date.issued | 2020-03-20 | |
dc.identifier.citation | IEEE | es_PE |
dc.identifier.issn | 2709-8990 | |
dc.identifier.uri | http://repositorio.unamba.edu.pe/handle/UNAMBA/953 | |
dc.description.abstract | The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level. | es_PE |
dc.language.iso | spa | es_PE |
dc.publisher | Universidad Nacional Micaela Bastidas de Apurímac | es_PE |
dc.relation | info:pe-repo/semantics/software | es_PE |
dc.relation.ispartofseries | Volumen 01;2020 | |
dc.rights | info:eu-repo/semantics/openAccess | es_PE |
dc.rights | Attribution-NonCommercial-ShareAlike 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/3.0/us/ | * |
dc.source | Universidad Nacional Micaela Bastidas de Apurímac | es_PE |
dc.source | Repositorio - UNAMBA | es_PE |
dc.subject | SISCAl, ELSE | es_PE |
dc.title | SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A. | es_PE |
dc.type | info:eu-repo/semantics/article | es_PE |
dc.subject.ocde | Research Subject Categories::TECHNOLOGY::Information technology::Computer science::Computer science | es_PE |
dc.identifier.journal | Revista de Investigación Micaela | es_PE |
dc.description.peer-review | Pares | es_PE |
renati.advisor.orcid | https://orcid.org/0000-0002-5205-3660 | es_PE |
renati.advisor.dni | 02444053 | es_PE |
renati.type | http://purl.org/pe-repo/renati/type#trabajoDeInvestigacion | es_PE |
renati.level | Ninguno | es_PE |
renati.discipline | 01 | es_PE |
renati.author | 71199542 | es_PE |
renati.degree.name | Ninguno | es_PE |
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