SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.

Angelino Chancco, Evelin; Rodríguez Alvarez, Hilda; Mamani Vilca, Ecler

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dc.contributor.author	Angelino Chancco, Evelin
dc.contributor.author	Rodríguez Alvarez, Hilda
dc.contributor.author	Mamani Vilca, Ecler
dc.date.accessioned	2021-05-24T00:55:11Z
dc.date.available	2021-05-24T00:55:11Z
dc.date.issued	2020-03-20
dc.identifier.citation	IEEE	es_PE
dc.identifier.issn	2709-8990
dc.identifier.uri	http://repositorio.unamba.edu.pe/handle/UNAMBA/953
dc.description.abstract	The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.	es_PE
dc.language.iso	spa	es_PE
dc.publisher	Universidad Nacional Micaela Bastidas de Apurímac	es_PE
dc.relation	info:pe-repo/semantics/software	es_PE
dc.relation.ispartofseries	Volumen 01;2020
dc.rights	info:eu-repo/semantics/openAccess	es_PE
dc.rights.uri	http://creativecommons.org/licenses/by-nc-sa/3.0/us/	*
dc.source	Universidad Nacional Micaela Bastidas de Apurímac	es_PE
dc.source	Repositorio Institucional - UNAMBA	es_PE
dc.subject	ISCAL	es_PE
dc.subject	SISCAL
dc.subject	Aplicación web
dc.subject	ELSE
dc.title	SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.	es_PE
dc.type	info:eu-repo/semantics/article	es_PE
dc.subject.ocde	https://purl.org/pe-repo/ocde/ford#2.02.03	es_PE
dc.identifier.journal	Revista de Investigación Micaela	es_PE
dc.description.peer-review	Pares	es_PE