Angelino Chancco, EvelinRodríguez Alvarez, HildaMamani Vilca, Ecler2025-11-072025-11-072020-03-20IEEE2709-8990https://hdl.handle.net/20.500.14195/1372The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.application/pdfspainfo:eu-repo/semantics/openAccessISCALSISCALAplicación webELSEinfo:eu-repo/semantics/articlehttps://purl.org/pe-repo/ocde/ford#2.02.03