SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
| dc.contributor.author | Angelino Chancco, Evelin | |
| dc.contributor.author | Rodríguez Alvarez, Hilda | |
| dc.contributor.author | Mamani Vilca, Ecler | |
| dc.date.accessioned | 2025-11-07T17:05:59Z | |
| dc.date.available | 2025-11-07T17:05:59Z | |
| dc.date.issued | 2020-03-20 | |
| dc.description.abstract | The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level. | |
| dc.format | application/pdf | |
| dc.identifier.citation | IEEE | |
| dc.identifier.isbn | 2709-8990 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14195/1372 | |
| dc.language.iso | spa | |
| dc.publisher | Universidad Nacional Micaela Bastidas de Apurímac | |
| dc.publisher.country | PE | |
| dc.rights | info:eu-repo/semantics/openAccess | |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | |
| dc.subject | ISCAL | |
| dc.subject | SISCAL | |
| dc.subject | Aplicación web | |
| dc.subject | ELSE | |
| dc.subject.ocde | https://purl.org/pe-repo/ocde/ford#2.02.03 | |
| dc.title | SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A. | |
| dc.type | info:eu-repo/semantics/article | |
| dc.type.version | info:eu-repo/semantics/publishedVersion |
